Make your own free website on Tripod.com

TROY GARDNER
UNT Box # 8037, Denton TX, 76201
(940) 387-3737
TheGreyman@yahoo.com

SUMMARY:

COMPUTER SKILLS:

  • Hardware: PC (XT-Dual Pentium II) & MAC Desktops/Laptops, Network (cabling, TCP/IP, and methodology), Laserprinter, Inkjet, Modems, CD-R/RW, RAID/Removable media, SCSI, USB, MIDI, video and audio capture, all major components. Basic Electronics Experience.
  • Software: Windows: DOS through 98/NT4, MAC: OS to 7.5, Major Office Suites (MS, Lotus), Database (Oracle/SQL, Access, Filemaker Pro), All major Interact Browsers, MS Exchange/Outlook, Web Site management/development (FrontPage, NetObject Fusion, Flash), Programming (PL/SQL, TurboPascal/Delphi, Java, JavaScript, VB), Graphic Design Software (Quark, PhotoShop, PageMaker, Illustrator, FDPainter, Bryce), Video (Premiere/After Effects), 3D software.
  • EXPERIENCE:

    2/97 to Current: AEGIS COMMUNICATIONS GROUP, INC. , Irving, TX

  • TECHNICAL SUPPORT (T-3),

    Coordinated resolution of complex technical issues.

    Helped develop and maintain campaign Intranet site.

  •  

  • TECHNICAL SUPPORT (T- 1),

    PC Based software/hardware for home banking/bill payment software.

    Helped solve customer payment inquiries in a timely fashion.

  •  

    3/95 to 8/96 LOGICAL DEVICES, Golden, CO

    Leading member in a team that developed and maintained custom accounting software.

    Instructed co-workers on use of the accounting software.

    Maintained database integrity (backup and recovery)

    Designed forms for report generation.

    Managed a network of differing operating systems.

    Set up dial-up networking capabilities.

    Solved computer communication problems (network, printing, and email).

    Maintained several levels of hardware and software.

    Transitioned the office from Windows 3.1/Dos to Windows 95.

    Educated the employees on the use of Windows 95.

    Took a schematic to production board using Protel Schematic/Tango.

    Electronics Assembly.

  • DESKTOP PUBLISHING,

    Created Ads and graphics for placement in trade magazines.

    Created bitmap icons for user interface on software.

    Used image-editing software to create ‘virtual’ products for marketing analysis.

  • 1/95 to 8/96 COMPUTER CITY, Westminster, CO

  • COMMISIONED SALES AND UPGRADES,

    Found effective solutions to customers needs.

    Sold and installed computer hardware and software.

    Transferred customers to alternate solution channels when necessary

  • EDUCATION:

    Some College experience pursuing CS, and EE majors.

    Currently pursuing Oracle DBA, MCSE (NT and WAN/Routing focus) and Java Developer certifications.